Privacy Policy

At Filux Holiday, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when visiting our website or making a booking.

1. Information We Collect

When you use our website, submit an enquiry, or make a booking, we may collect:

1. Your name, email address, and phone number

2. Booking details (dates, number of guests, special requests)

3. Payment information 

4. Technical information (such as browser type, device, and IP address for website analytics)
   
   

2. How We Use Your Information

We use your information to:

1. Process and confirm your booking

2. Communicate with you about your stay

3. Improve our website and guest experience

4. Comply with legal or regulatory requirements
   
   

3. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

1. Trusted third-party service providers 

2. Authorities, if required by law
   
   

4. Payments

All online payments are processed securely through third-party providers (Airbnb, PayPal, Stripe, ToyyibPay, Billplz). We do not store your full payment details on our website.

5. Data Security

We take reasonable measures to protect your personal data against unauthorized access, alteration, or disclosure.

6. Cookies

Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us.